General Terms and Conditions
Sleeperoo GmbH is a provider of minimalistic and sustainable overnight adventures at extraordinary locations. A chill box is included with the sleeperoo overnight stay.
The following General Terms and Conditions govern in their respective valid version the contractual relationship between sleeperoo GmbH and the guests, who book services via the Booking Engine.
The contract is exclusively subject to these General Terms and Conditions. Other terms and conditions shall not form part of the contract. These terms and conditions shall be explicitly rejected.
The contractual language is German.
The offers on the internet portray a non-binding invitation to our guests, to purchase goods or services. They do not represent an offer to conclude a contract. The guest submits a binding offer to conclude an occupancy contract after entering the data and clicking on the order button at the end of the booking process.
The reservation request has to contain the following information: first name, surname, address, dates of arrival and departure, number of people, date of birth, email address, telephone number.
An acceptance shall occur through receipt of the booking confirmation after the booking process has been completed.
Entries can be corrected at any time by using the delete key before submitting the order. During the order process you will be informed about further opportunities to correct. The order process can be stopped by closing the browser window at any time.
Storage of the Order Data
The order will be stored with details about the concluded contract. The Terms and Conditions can be retrieved via the website at any time.
It is required to pass on customer data to the spot as well as to the host on site in order to execute the contract. sleepero GmbH adheres to the principle of data economy. This means that the amount of data is limited to the absolute minimum.
Rescission of the Contract by sleeperoo GmbH
sleeperoo GmbH shall be able to rescind from the contract in the following cases:
- In the event of disruptions during operational processes– in particular those, which are caused by external factors which cannot be influenced
- In the event of an external event that cannot be averted even with the utmost of care that can be reasonably expected (force de majeure, i.e. war or threat of war, civil unrest, unstable political conditions, reactor accident, epidemics, natural disasters)
- In the event of a booking, where the guest gives incorrect information, which is of relevance to the contractual relationship.
In these cases, the guests shall not be entitled to compensation from sleeperoo GmbH.
The guest shall only be entitled to cancel free of charge if he/she can no longer be expected to adhere to the contract for reasons for which sleeperoo GmbH is responsible, if sleeperoo GmbH has previously agreed to the cancellation in writing or if a right of withdrawal has previously been agreed between the guest and sleeperoo GmbH in writing.
Guests have to cancel their booking in the written form. The same shall apply to a reduction in the number of people attending.
If the guest cancels the trip, although he/she was not entitled to, sleeperoo may demand compensation for the travel arrangements made and expenses incurred. The same shall apply if the guest does not make use of the agreed and arranged services without prior cancellation.
The claim for compensation is a flat-rate amount, taking into account the expenses usually saved and possible other uses. The date of receipt of the notice of withdrawal by sleeperoo GmbH shall be definitive. The amount of the flat rate compensation claim from the travel price before departure shall be calculated as follows:
Up to 30 days= 20%
Up to 15 days = 40%
Up to 7 days = 60%
Up to 1 day = 80%
Later and no show = 100 %.
The calculation of the flat rates shall consider the expenses usually saved and other common uses for travel services. The guest is at liberty to prove that the actual damage is lower than the compensation claimed. Should the costs incurred by sleeperoo GmbH as a result of the withdrawal be demonstrably higher than this lump-sum, the guest shall be liable for this amount.
The prices valid at the time of the receipt of the reservation request shall apply.
The payment is immediately due upon completion of the booking process.
Bank transfer, PayPal as well as by Credit Card are accepted as methods of payment.
The voucher is a voucher with a nominal value in euros which entitles the holder to use it as a means of payment.
The vouchers can be bought and redeemed at www.sleeperoo.de using the online order form (shopping cart system) provided for this purpose.
The voucher with the indication of the EURO value and the voucher code as well as the corresponding invoice will be generated immediately and sent to the buyer by e-mail. Alternatively, the voucher can be sent by post in a decorative envelope.
Vouchers shall be valid for 12 months starting from the date of purchase of the voucher. The voucher can be redeemed during this period of validity.
The redeemer can choose from the respective available experiences and locations, view and accept the GTC and House Rules after entering the respective voucher data (voucher code) on the sleeperoo website. The voucher code must be entered during payment of the booking. The retrospective crediting of the voucher is not possible.
Partial redemption of the voucher is possible.
The voucher can only be redeemed for goods and services offered by sleeperoo. A cash payment of the credit is excluded. The purchase of vouchers with the credit of other vouchers is also even excluded.
Only one voucher can be redeemed per booking. A combination of several vouchers is not possible.
Guests, who cause damages to buildings and inventory or are responsible for the loss of objects in particular keys, will be held liable for compensation within the framework of legal regulations.
The guest is obliged to report any defects immediately. He/She is also obliged to contribute within the scope of what is reasonable for him to eliminate the disruption and to avoid or minimize imminent damage. If there is a possibility that sleeperoo GmbH may suffer exceptionally high damages, the guest must also report this immediately.
sleeperoo GmbH shall only be liable for damages arising from injury to life, body or health resulting from an intentional or negligent breach of duty by sleeperoo GmbH or an intentional or negligent breach of duty by a legal representative or agent of sleeperoo GmbH.
sleeperoo GmbH shall only be liable for other damages resulting from an intentional or grossly negligent breach of duty by sleeperoo GmbH or an intentional or grossly negligent breach of duty by a legal representative or agent of sleeperoo GmbH.
Notwithstanding the above, sleeperoo GmbH shall only be liable if an obligation is violated, the observance of which is essential for the proper execution of the contract and on the observance of which the guest relies and was entitled to rely (essential contractual obligation).
If an essential contractual obligation is breached due to minor negligence, sleeperoo GmbH shall be liable for damages in the amount of damages typical for the contract and reasonably foreseeable.
Except in cases of intent, liability for loss of profit, pure financial losses, indirect and consequential damages is excluded.
Liability for loss, theft or damage of valuables can only be assumed if these have been expressly given to the host on location for safekeeping, unless sleeperoo GmbH or its agents have caused the loss or damage intentionally or through gross negligence. The statutory provisions shall also apply here.
There shall be no liability for damages to motor vehicles (including contents) and bicycles, located on the owner’s premises, unless the damage was caused intentionally or by gross negligence by sleeperoo GmbH or its agents.
No liability is assumed for clothes.
Any objects left behind from the guest shall only be sent upon request at the guest’s risk and expense.
The regular limitation period for actions brought against sleeperoo GmbH shall be two years. Claims for compensation towards sleeperoo GmbH shall become statute-barred five years after the claim arises, irrespective of knowledge.
The shortening of the limitation period shall not apply to claims based on an intentional or grossly negligent breach of duty by sleeperoo GmbH or from injury to the life, body or health of the guest.
The House Rules belong to the contractual agreements and it is thus an essential part of the occupancy contract. They can be viewed on the internet at any time. They are also available on location.
Amendments and supplements to the contract or the General Terms and Conditions – including this provision – shall only be effective if they are made in writing. One-sided changes or supplements by the guest are invalid.
Place of performance and payment is Hamburg.
If one or more provisions of these General Terms and Conditions are or become invalid or void, this shall not affect the validity of the remaining provisions. The parties agree that the invalid provision shall be replaced by a valid provision which will come as close as possible to the economic purpose of the invalid provision. The same applies to any omissions in the agreement.
Otherwise, the law shall apply. The law of the Federal Republic of Germany shall apply exclusively. The place of jurisdiction is Hamburg, as far as permissible.
General Terms and Conditions | Effective: 15. May 2018 | sleeperoo GmbH